Welcome back to the podcast! In today’s episode, we’re diving into the different ways that you can improve the customer service using technology in your Small Business. Technology should always be an enabler, but will never replace the human element that we crave. Some of the types of technology we talk about are:

• Telephone
• Live Chat and Chat bots
• Your company website
• Self service
• Data analytics and reporting
• Videos and video conferencing

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